REPORT AN UNSAFE PRODUCT

Dear customers, dear users of Froddo products,

If you notice any issues regarding the safety of our product, please notify us immediately. Your safety and satisfaction with our products are of utmost importance to us.

HOW TO REPORT A SAFETY ISSUE WITH A PRODUCT?

You can contact us via:

• Email: info@ivancica.hr
• Phone: +385 42 402 204

HOW WILL WE HANDLE YOUR REPORT AND WITHIN WHAT TIMEFRAME?

We will review your report without delay and with the utmost seriousness. We will inform you of the measures taken within 15 days.

WHAT INFORMATION DO WE NEED FOR THE REPORT?

To process your report more efficiently, please provide us with the following information:

• Your full name
• Contact details (email address and/or phone number)
• Product name and serial number, if available
• Description of the safety issue or any related incident
• Photos of the product showing visible damage or a safety issue (please do not include other individuals in the photos)

WHY DO WE NEED YOUR PERSONAL INFORMATION AND HOW DO WE PROTECT IT?

We collect your data solely to fulfill legal obligations and ensure the safety of our products, in accordance with Regulation (EU) 2023/988 (General Product Safety Regulation - GPSR) and the General Data Protection Regulation (GDPR).
For more information on how we process your personal data, please refer to our Privacy Policy at:
https://www.froddo.com/privacy-policy-1

For any additional questions, feel free to contact us at: zastitapodataka@ivancica.hr
Do not hesitate to report any safety concerns with our products. Your input helps us ensure our products remain of the highest quality and safety standards.